PeerOS FOR PEER SUPPORT PROGRAMS
The operating system for peer support networks.
PeerOS turns every interaction into safer follow-through, clearer accountability, and the evidence program leaders need to justify investment—without exposing confidential conversations.
Respond with confidence. Demonstrate the value. Protect the trust.
THE COST OF STATUS QUO
Peer support should never live in scattered texts, inboxes, and spreadsheets.
When support work is invisible, leadership cannot see the demand, coordinators cannot reliably close the loop, and teams are left to choose between useful reporting and confidentiality.
ONE CLEAR, ACCOUNTABLE WORKFLOW
- 01
Request
Low-friction intake, with no requester account required.
- 02
Activate
Notify the right peer or coordinator by SMS.
- 03
Support
Log interactions, tandem support, handoffs, referrals, and escalations.
- 04
Learn
See aggregate activity, response, and follow-through—without confidential notes.
THE BUSINESS CASE
More than a record of what happened. A system that makes the program stronger.
Fewer dropped handoffs
Every request has a visible next step, owner, and follow-through path—not a trail of texts to reconstruct later.
Evidence for investment
Show program demand, response, support activity, referrals, training readiness, and documentation health with de-identified reporting.
Less coordinator chase-up
Automated prompts, defined workflows, and a single operational view replace manual reminders and spreadsheet reconciliation.
Governance that scales
Use policy-driven access, audit trails, configurable retention, and program-level settings as the team and its obligations grow.
The reporting–confidentiality bridge
PeerOS deliberately separates operational coordination, restricted confidential records, and de-identified analytics. That gives coordinators the information to lead, clinicians the documentation they are authorized to receive, and leadership the evidence needed to sustain the work.
Privacy-first
Role- and policy-based access keeps sensitive details out of broad views and notifications.
Evidence-ready
Program activity, response, training, and follow-through become visible.
Built to fit
Forms, retention, and workflows adapt to each organization and program.
Easy to adopt. Ready to grow.
- No app to download. No password to remember.
- SMS-first alerts and a fast, mobile-first workflow.
- Configurable forms, workflows, policies, and reporting.
- Optional rank-aware intake and peer rosters for structured organizations.
From one local team to a multi-program organization, PeerOS keeps the workflow simple for supporters and configurable for administrators.
AT A GLANCE
A clear path from first proof to institutional readiness
Start with the operating foundation your team needs today. Base gives leaders a de-identified view of program health; Pro and Enterprise add the controls mature programs need as the work grows.
| Capability | LiteStart reliably | BaseShow the value | ProRun the program | EnterpriseDeploy with confidence |
|---|---|---|---|---|
| A dependable foundation | ||||
| Get Help intake, peer-support workflow, safety, privacy, and audit history | Included | Included | Included | Included |
| Public access | ||||
| PeerOS-hosted Get Help link and QR code | Included | Included | Included | Included |
| Custom Get Help URL and Join QR code | Not included | Included | Included | Included |
| Program subdomains, public roster, and advanced URLs | Not included | Not included | Included | Included |
| Measure and run the program | ||||
| De-identified program-health view | Not included | Included | Included | Included |
| Advanced analytics, detailed reports, and exports | Not included | Not included | Included | Included |
| Pro program operations | ||||
| Configurable forms and clinician documentation packages | Not included | Not included | Included | Included |
| Tandem support, reminders, resources, and advanced routing | Not included | Not included | Included | Included |
| Training compliance, compensation, and coordinator chat | Not included | Not included | Included | Included |
| Enterprise readiness | ||||
| Dedicated Canadian deployment, isolated database, and residency commitment | Not included | Not included | Not included | Included |
| Enterprise SSO, IdP-enforced MFA, and contractual governance | Not included | Not included | Not included | Included |
Enterprise safeguards are designed to support customers' HIPAA, PHIPA, and PIPEDA obligations; PeerOS does not certify a customer's legal compliance.
LOOK BELOW THE SURFACE
Logging creates the signal. PeerOS turns it into program intelligence.
Open any section to see what program administrators gain beyond a simple interaction log.
Make the case for funding, staffing, and program growthShow the work without turning private conversations into management reports.
Instead of asking leaders to trust that the program is needed, give them a clear, privacy-preserving picture of what the team is carrying.
- New, active, and pending cases
- Interactions and time spent supporting people
- Time to first response and documentation follow-through
- Referral and escalation trends
- Peer coverage and training readiness
- Compensation and mileage follow-through when needed
Turn policy and process into reliable practiceMake the right path easier to follow when the team is busy.
Configurable forms, task reminders, escalation records, referrals, clinician packages, and closure steps help a program consistently follow its own standard operating procedures.
Run the whole program—not just the individual caseCoordinate people, readiness, and coverage in the same operating system.
Track training approval and expiry, support tandem work and clean handoffs, manage availability, organize resources, and use optional team chat for coordination. For military, emergency services, and other structured organizations, optional rank-aware intake and public roster labels add useful context without changing authorization or chain of command.
Protect trust with privacy designed into the workflowMeaningful oversight does not require broad access to confidential details.
PeerOS keeps confidential content out of ordinary notifications, broad operational views, and analytics. Access is role- and policy-based; important activity is auditable; and retention settings can be configured at the organization or program level.
A BETTER SYSTEM FOR THE PEOPLE WHO SUPPORT EVERYONE ELSE
Better coordination cannot replace care—but it can help make sure a request is not lost when it matters most.
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