Not a generic SaaS tool.
A real operating system for peer support.
SupportLog was designed around the standard operating procedures of peer support networks: immediate response, distributed teams, confidential coordination, clear reporting, and real accountability.
Peer support is too important
for generic tools.
Generic ticketing tools and HR software do not match how peer support actually works. Requests need immediate response, distributed coordination, protected documentation, and leadership needs clean oversight without breaking confidentiality.
Requests get missed
When support starts in texts, calls, and hallway conversations, no one has the full picture.
Follow-through is inconsistent
Without a clear workflow, it is hard to see what still needs action and who owns it.
Confidentiality is fragile
Sensitive details end up in inboxes and chat threads that were never meant for protected support work.
What your organization gets
SupportLog is not a help desk, not a CRM, and not an HR add-on. It is a full operating system for running peer support teams from intake through casework, escalation, clinician handoff, reporting, training compliance, and auditability.
One clear case workflow
Every request moves through intake, assignment, support, documentation, and closure in one place.
Shared support when needed
Peers can work together, hand off cleanly, and keep the case history intact.
Confidentiality by design
Operational workflow, confidential records, and reporting stay separated so the right people see the right information.
Forms that match your program
Configure case notes, interaction tracking, escalation forms, and clinician addenda without custom development.
Training compliance tracking
Track required trainings, approvals, expiry, and whether peers remain eligible for casework.
Clinician handoff when required
When a case needs clinical follow-through, SupportLog packages and sends the documentation securely.
Operational oversight
Coordinators can see open cases, overdue reminders, escalations, and submission status at a glance.
SMS-first notifications
Peers and coordinators get fast prompts when new requests arrive, cases move, or reminders are due.
Built for every role in your program
Peer Supporters
- Receive case alerts quickly
- Log support work from a phone
- Invite another peer or hand off cleanly
- Escalate or refer when needed
- Track their own training status
Coordinators
- See program workload clearly
- Assign, reassign, and triage cases
- Approve training entries
- Review program reporting
- Manage who is available for casework
Clinicians
- Receive secure submitted packages
- See only what is sent to them
- Complete clinician addenda when needed
- Keep a clear delivery record
Administrators
- Manage users, roles, and invites
- Set program policies and notifications
- Build custom forms
- Manage privacy and retention settings
- See organization-wide oversight data
Straightforward pricing
You pay for active peer seats. Coordinators, clinicians, and admins are included. Smaller programs are not forced into oversized annual licenses.
Contact us for a quote tailored to your organization size and needs.
Starting a peer support program?
We can also help you build the program itself: structure, policy, training expectations, workflow, and clinical follow-through.
Your people deserve a real support system.
We can show you how SupportLog would fit your peer support standard operating procedures, response workflow, and accountability needs.